Privacy Policy
Effective Date: [02-Feb-2025]
Welcome to Teleiosmeraki Private Limited (“we,” “us,” or “our”). By using our website and booking services, you agree to be bound by the following Terms of Service (“Terms”). Please read them carefully.
1. Services Provided
Teleiosmeraki Private Limited offers travel planning and booking services, including flights, accommodations, tours, transportation, and other travel-related experiences through our website at https://tmplgrp.com.
2. Eligibility
You must be at least 18 years old to use our services. By using our site, you confirm that you meet this requirement and have the legal authority to enter into these Terms.
3. Bookings and Payments
- All bookings are subject to availability and confirmation.
- Prices are listed in INR (₹) and may include applicable taxes and fees.
- Full or partial payment may be required at the time of booking, depending on the supplier’s policy.
- We accept payments through various payment methods, e.g., credit/debit cards, UPI, bank transfer.
4. Cancellations and Refunds
- Cancellation policies vary by service provider and will be disclosed at the time of booking.
- In some cases, bookings may be non-refundable.
- If eligible, refunds will be processed within 15 business days.
- We reserve the right to charge a cancellation fee.
5. Changes to Bookings
- Changes may be allowed depending on the provider’s terms and availability.
- Additional fees may apply for any changes made after confirmation.
6. Travel Documents and Requirements
- You are responsible for ensuring you have valid travel documents (passport, visa, vaccinations, etc.) before departure.
- We are not liable for any denial of entry or travel disruptions due to incomplete or invalid documents.
7. Limitation of Liability
- We act as an intermediary between you and travel suppliers.
- We are not liable for acts, errors, omissions, losses, or damages caused by third-party providers.
- We are not responsible for delays, cancellations, or other issues beyond our control.
8. User Conduct
By using our services, you agree not to:
- Use the website for any unlawful purpose
- Provide false or misleading information
- Interfere with the operation or security of our website
9. Privacy
Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.
10. Intellectual Property
All content on this website is the property of Teleiosmeraki Private Limited or its licensors and is protected by copyright and trademark laws. Unauthorized use is prohibited.
11. Modifications to Terms
We may update these Terms at any time. Continued use of our services after changes constitutes acceptance of the updated Terms.
12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Assam, India, without regard to its conflict of law principles. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Assam, India.
Effective Date: [02-Feb-2025]
At Teleiosmeraki Private Limited (“we,” “our,” or “us”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or services.
By using our services, you agree to the terms outlined in this policy.
1. Information We Collect
We may collect the following types of personal information:
- Personal Identifiers: Name, email address, phone number, postal address, date of birth, passport details.
- Payment Information: Credit/debit card details, bank information (processed securely through third-party payment gateways).
- Travel Preferences: Destination choices, travel dates, accommodation preferences, dietary requirements, special requests.
- Device and Usage Data: IP address, browser type, device type, pages visited, and other technical information via cookies and analytics tools.
2. How We Use Your Information
We use your information to:
- Process and manage bookings
- Communicate with you about your travel plans
- Provide customer support
- Send updates, offers, and promotional content (with your consent)
- Improve our website and services
- Comply with legal and regulatory requirements
3. Sharing Your Information
We may share your information with:
- Travel Service Providers: Airlines, hotels, tour operators, transport companies to fulfill your bookings.
- Payment Gateways: For secure processing of payments.
- Government Authorities: When required by law or for immigration/travel compliance.
- Third-Party Service Providers: For website hosting, analytics, and customer service (with strict confidentiality obligations).
We do not sell or rent your personal information to third parties.
4. Data Retention
We retain your personal data only for as long as necessary to provide our services and fulfill legal obligations. When no longer needed, data is securely deleted or anonymized.
5. Cookies and Tracking
Our website uses cookies to improve user experience, remember preferences, and analyze traffic. You can manage cookie settings through your browser.
6. Your Rights
You have the right to:
- Access and review the personal data we hold about you
- Request corrections or updates to your data
- Withdraw consent for marketing at any time
- Request deletion of your data (subject to legal exceptions)
To exercise these rights, contact us at info@tmplgrp.com.
7. Data Security
We implement industry-standard security measures to protect your information from unauthorized access, alteration, or disclosure.
However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
8. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect data from children without parental consent.
9. International Transfers
If your data is transferred outside India (e.g., to service providers or partners abroad), we ensure appropriate safeguards are in place to protect it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Continued use of our services after updates indicates your acceptance.
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